The price of the MagicJack is relatively affordable, making it an attractive option for those in need of a cheap and reliable phone service. The device itself typically costs around $39.99, and it includes one year of free calling to the United States and Canada. After the first year, users have to pay an annual fee of $39.99 to continue using the service. While some may argue that this annual fee adds to the overall cost of the MagicJack, it is still significantly cheaper compared to traditional phone plans offered by major providers.
Magic jack price
You can renew service on any currently active, or recently deactivated device on your account via the Rapid Renewal process or by completing the following steps:
- Login to your account at my.magicJack.com
- Select the “Account” tab at the top of your screen
- Locate the device name you wish to renew and select the “Add Months” or “Click to Reactivate” link located under the “Device Status”
- Choose your plan and click “Add to Cart”
- Enter or select the credit card/debit card
- Select if you would like to enable the auto-renewal feature for this line
- Enter Agree to the subscriber agreement, you will need to scroll to the bottom of the agreement before you can accept it
- Verify all of the information and select “Complete Order”
Your service renewal should be immediately reflected; if it is not, please unplug and re-plug in your device.
What is Rapid Renew?Rapid Renew allows you to renew your device service subscription without logging into your account.
To renew using this new quick and easy wizard, follow these steps:
- Go to www.magicJack.com, select Login. On this page you will see an option to start Rapid Renew
- Enter your magicJack phone number and click on Submit. A single use link to buy a renewal for your device will be sent to the primary email address on the account which will be valid for an hour. Follow the instructions given in the email.
- Choose the renewal plan then click CONTINUE TO BILLING.NOTE: Review your phone number, primary email address and renewal date information!
- Enter your credit/debid card card details then click REVIEW ORDER
- Confirm your selections
- Review the magicJack Subscriber Agreement, select the checkbox then click COMPLETE ORDER
AS A REMINDER: if you have a premium phone number, such as a Canadian phone number or vanity number, you will need to login to your magicJack account to renew that phone number separately.
How do I renew my premium number?What is a premium phone number?
Any number that requires an annual fee is considered a premium number. These include the following:
- Vanity: A specifically-requested combination of numbers
- Custom: Chosen from a list of available numbers
- Canadian: All Canadian numbers are considered premium
How much do premium phone numbers cost?
Premium numbers vary in price depending on the option selected. Current prices are listed below:
- Vanity numbers: $10 per year (+ applicable taxes & fees)
- Custom numbers: $3 per year (+ applicable taxes & fees)
- Canadian numbers: $10 per year (+ applicable taxes & fees)
How can I renew my premium number?
Premium number subscription does not always run concurrent to your device service subscription. As such, the renewal period for your premium number and phone service may fall on different dates.
To renew a premium number:
- Login to the my.magicJack.com portal
- At the top of the screen, a banner notification will alert you that your phone number requires renewal
- Underneath the magicJack Devices section of the page, locate the Number Status column. Click the Add a Year link associated with your expired phone number. Your 1 year number renewal will automatically be added to your cart.
- Complete the checkout process. Your renewal will be immediately applied to your account.
Auto-Renew is a service that will automatically renew your selected subscription(s) at the end of their subscription term using an active credit card on file. You will receive email notification 30 days prior to the subscription renewal as a reminder of the date of the renewal and providing the current rate for the renewal. You will receive a confirmation email once the renewal has been successfully processed.
This service requires an active valid credit card on file at the time of the renewal. If the payment method fails, the service will be disconnected. To opt out of auto-renew you must call Customer Care at 1-844-866-2442 within the US or Canada or 1-561-594-9925 Outside the US or Canada.
To enroll in auto-renew, login to your account at my.magicJack.com. Select the Account Tab then AutoRenew. Turn on auto renew for the subscriptions you wish to have automatically renewed each year. If you do not have an active credit card on file, you will be required to update the billing information.
Taxes & Other Charges
Do I have to pay any federal/state/local taxes, surcharges, or fees with magicJack?Sales and applicable taxes are assessed on orders for taxable items originating from the states where the company has a tax obligation. Taxable items include, but are not limited to, magicJack devices, renewals, phone number-related fees, etc. Applicable Taxes will appear as a separate line item on your order summary.
A Universal Service Fund (USF) fee is applied to prepaid calling credit purchases, and is then remitted to the appropriate government authority.
The USF Fee recovers the contributions we make to the Federal Universal Service Fund (USF) under Federal Communications Commission (FCC) regulations. The USF supports the following initiatives:
- Affordable telecommunications services to schools, libraries, and rural health care facilities
- Subsidies for telecommunications service in high-cost areas and for low-income households
- Telecommunications services for individuals with hearing and speech disabilities
Note: The USF charge applies to your purchase of prepaid credits, even if you do not live in the United States. As the carrier providing services for prepaid calling, we are obligated to bill the USF fee on all prepaid credit sales.
Upon registration of your device, as well as annually, we will send you an Emergency (E) 911 service invoice and ask that you click a link to submit payment. All funds collected for E911 will be remitted to the appropriate jurisdictions. Read more here.
There is a 9% administrative fee added to every purchase that covers various operating obligations, as well as infrastructure and support costs.
Is there a connection, activation or start-up fee associated with magicJack?No, there are no additional connection, activation or start-up fees payable to magicJack.
Upon registration we will send you an Emergency (E) 911 service invoice and ask you to click a link to pay. All funds collected for E911 will be remitted to the appropriate jurisdictions.
Free local and long distance calling to the United States, Canada, Puerto Rico and the US Virgin Islands, along with all the other great magicJack features are included with your initial purchase. (Access terms vary based on device type purchased. Please see our Subscriber Agreement for more details.)
Are there any other charges?Calls are free to the great majority of locations in the US and Canada. Calls to Alaska, the Yukon, and Northwest Territories, and pay-per-minute numbers require prepaid credits. If you feel you are required to purchase prepaid credits for a number that should be free, you can contact 877-846-5066. We’ll check the number and fix any errors within 2 business days.
To purchase Pre-Paid Credit: Click here and log into your account using the e-mail address and password you used when you registered your magicJack. Once you have successfully logged in, under the “International/Prepaid” tab, choose the option to “Add/View Prepaid Balance.”
Please visit our Subscriber Agreement for current information.
Are 411 Directory Assistance calls free?Yes, 411 Directory Assistance calls are free with magicJack!
- To access Free Directory Assistance by telephone, dial 4-1-1.
- To access Free Directory Assistance on the Internet, click the menu button on your softphone and then 411 Directory under the Advanced Users tab.
Returns, Exchanges, Replacements
How do I return my magicJack?The magicJack Money Back Guarantee policy ensures your complete satisfaction. If for any reason you wish to cancel service within 30 days of your purchase from magicJack.com (which is the date you order the magicJack), we will refund your money when the terms of our Money Back Guarantee are satisfied.
If you purchased your magicJack at a retailer, the retailer’s return policy applies. Please return the device to the retail location where you purchased it with your original packaging and receipt.
Terms of Money Back Guarantee:
The money back guarantee applies only to magicJack devices purchased on magicJack.com
- Before returning your magicJack please obtain a valid Return Merchandise Authorization (RMA) number from our Customer Care department by visiting: my.magicJack.com/returns.html
- You must return your magicJack(s) with the RMA email or RMA Bar Code by the date stated on the RMA.
- All returns must be in the original packaging with the UPC or bar code intact.
- All components must be included.
- If you received a free gift with your purchase, you must return it unused with all components in the original packaging.
The magicJack Money Back Guarantee will not be issued if you fail to meet these requirements.
You are responsible for return shipping. magicJacks returned without a valid RMA number will not be eligible for the magicJack Money Back Guarantee.
If you received a free gift with our purchase and do not return it we will withhold the retail value of the free gift from your refund.
Your method of payment will be credited within two weeks from date of return. The credit may not appear on your physical printed statement from your bank for up to two billing cycles.
magicJack always wishes to provide you a pleasant and satisfactory experience.
How long do I have to return my magicJack for a refund?You have 30 days from the date of your online order to obtain a return merchandise authorization (RMA). The magicJack must be returned by the date stated on the RMA.
How long will it take to receive a credit if I return the product?We typically process all valid refunds within one to two business days.
Please allow up to two billing statements from your credit card to see the actual credit on your printed statement. You may call your credit card company to confirm the credit or refund.
How do I cancel additional year(s) of paid service?You may terminate your use of magicJack at any time. Unused subscriptions are not refundable.
To disable Auto Renewal for your magicJack Device subscription:
- Login to my.magicJack.com
- Hover on 'Account' tab
- Click on 'AutoRenew'
- Toggle the Auto Renew button to select 'OFF'
Ordering & Shipping
General Shipping InformationmagicJack ships to the United States (including Puerto Rico and Virgin Islands) and Canada via the United Parcel Service (UPS).
Shipping Costs: To US Addresses - $7.95 plus taxes, to Canadian Addresses $10.95 plus taxes
Items are typically processed for shipment within one business day. Once shipped, delivery can be expected within 3-10 days. Unfortunately, we cannot guarantee actual UPS delivery times. Please allow additional time for Canadian deliveries.
A confirmation email is sent upon shipment with a UPS tracking number. Delivery status can be tracked online at www.ups.com.
Does magicJack have an order policy?Orders for items to be shipped cannot be altered after shipping.
How and where can I order the magicJack?You can order magicJack by visiting magicJack.com or logging into your account at my.magicJack.com and clicking the Shop tab.
What forms of payment does magicJack accept?magicJack accepts the following forms of payment:
- VISA
- MasterCard
- American Express
- Discover
We do not accept cash, check, PayPal, or electronic funds transfers (EFT).
Warranty & Guarantee
What if my magicJack stops working, or if I lose or break my device?Your magicJack device is warranted against component defects for one year after purchase. Should you experience a technical problem with your device during the warranty period, and we determine you need a replacement, you can request a replacement device free of charge.
To avoid being charged for your replacement Device, you must:
- Obtain a return material authorization (“RMA”) number (returns without an RMA number will be rejected by magicJack, LP)
- Ship the items being returned to magicJack, LP, together with a written description of the claimed defect, shipping cost will be paid by the customer
- Pay any fees required as communicated at the magicJack website
The defective Device must be received by magicJack within fifteen (15) days of your receipt of your replacement Device or your credit card on file will be charged the full price of the replacement device (MSRP $26.95) plus associated taxes, shipping and handling.
This warranty does not include:
- Any condition resulting from incorrect or inadequate maintenance or care
- Damage resulting from misuse, abuse, negligence, accidents or shipping damage
- Dissatisfaction due to buyer’s remorse
- Damages incurred during transportation
- Purchase of a used device
- Lost or stolen devices
For devices outside of the one-year warranty, but still under an active license period, the cost of a replacement device is $26.95 plus $7.95 shipping and admin fees, when shipped to a valid U.S. address. For Canadian addresses, an additional $3.00 shipping fee will be assessed, plus the aforementioned admin fees.
To replace a lost, stolen, or broken device:
- Log in to the my.magicJack.com portal using the email address and password you used when you registered your magicJack.
- Under the Account tab, click Device Replacement.
- Follow the prompts to purchase a replacement device.
For devices with remaining active subscription time, the cost of a replacement device is $26.95, plus $7.95 shipping and admin fees, when shipped to a valid U.S. address. For Canadian addresses, an additional $3.00 shipping fee will be assessed., plus the aforementioned admin fees.
For devices without an active subscription, you will need to purchase a new device that comes with a subscription.
Replacement Device Activation and Service
When you receive your replacement device, plug it in to your computer and you will be prompted to select the device you wish to replace. Your remaining time and telephone number will automatically transfer.
Replacement devices do not include additional license time.
Is there a cancellation or early termination fee?No, if you choose to stop using magicJack, there are no cancellation, early termination, penalty or other fees. Unused subscriptions are not refundable.
How can I upgrade my magicJack device to a newer model?When registering a new magicJack device, you will be presented with an option to upgrade an existing device, if you have access time remaining that exceeds the free time that comes with your new device.
The remaining time on your current magicJack device can be transferred to a newer model during the registration process.
Upon completion of the transfer process, the device you selected to upgrade will be deactivated and no longer have the option to purchase additional service plans.
Device Service Subscriptions
What type of subscriptions does magicJack offer?magicJack offers one-way and two-way subscriptions to allow our customers the option to select the service that best meets their needs. magicJack offers magicIN and magicOUT services that can be purchased individually (one-way) or together (two-way). The service selection on the customer’s device will be the same on the magicApp Companion App.
- magicIN – the ability to receive incoming calls only. With magicIN you can receive unlimited calls and use the following features: automated call screening, call blocking, call forwarding and more. Features not included with magicIN service are making outbound calls, including call 911, caller ID and purchase of international credits used for outbound calling
- magicOUT – the ability to make outgoing calls only. With magicOUT you can make outbound calls and use the following features: calling 911, caller ID and purchase of international credits. Features not included in this service are automated call screening, call blocking, call forwarding, voicemail, and voicemail to email.
- Two-way service is available when a customer selects both magicIN and magicOUT service options. Features available with two-way service include automated call screening, call blocking, call forwarding, voicemail, voicemail to email, inbound calls, outbound calls, caller ID and the ability to purchase international prepaid credits for international calls.
Yes, customer subscriptions are limited to no more than 10 years from today’s date.
Are there differences in one-way (magicIN/magicOUT) and two-way subscriptions?Yes, features and renewal options are different.
Features not included by service type:
- magicIN - does not include making outbound calls, including call 911, caller ID and purchase of international credits used for outbound calling
- magicOUT - does not include automated call screening, call blocking, call forwarding, voicemail, and voicemail to email
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One-way subscriptions:
- Are available as auto renewing only
- Initial service subscription (new device activation) is 15 months, that auto renews for 12 months at the end of the initial service term and every term thereafter unless a customer calls to cancel
- Cannot be switched from magicIN to magicOUT or magicOUT to magicIN until the subscription renewal
- Cannot be renewed via Rapid Renew or Re-Up cards
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Customer can upgrade from either one-way service to two-way service at any time by calling the Sales team at 1-800-magicJack and paying a one-time Change Service Fee of $10.00 USD (+applicable taxes & fees).
Exclusive Announcements and offers.THE APP DOES NOT PROVIDE ANY EMERGENCY CALLING OR TEXTING CAPABILITY. You are responsible for obtaining or accessing third party products and services required to use the Services (such as a compatible smart phone or tablet and high-speed internet access) and for paying any fees for such third-party products and services.
Calling and Texting Restrictions. Calling to numbers within the United States and Canada, and texting and other services provided by magicJack®, are based on normal, non-excessive use. If we become aware of unreasonably excessive use of the Services, including but not limited to, usage that is extraordinarily greater than the average customer usage, or calling more than 50 different telephone numbers per day, or forwarding calls from your App for longer than a two week consecutive period, or systematic or intentional misuse, we reserve the right, in our sole discretion, to terminate your use of the App and Service immediately, and you will not be entitled to get a refund of Fees you may have paid to us. Calling does not include calls to Alaska or the Yukon and Northwest Territories of Canada or calls to non-8YY calling card, platform, conference or chat lines, for which additional fees will apply. Porting an existing phone number is subject to an additional fee, and may not be available for all numbers. Annual and monthly fees quoted do not include initial purchase of magicjack device or devices (which includes 1 year of service) or shipping, administration and regulatory fees and taxes as applicable. magicJack is not a substitute for traditional landline service. Subject to our applicable terms and conditions, laws and regulations, located here: help.magicjack.com/faq/saps/.
Money Back Guarantee. The magicJack 30-Day Money Back Guarantee ensures your complete satisfaction. If, for any reason, you wish to cancel service within 30 days of the date you order your Device, we will refund your money if the terms of our Money Back Guarantee are satisfied, including without limitation your completion of an RMA and payment of return shipping costs. Terms of the Money Back Guarantee are available at help.magicjack.com/faq/support/billing-payment#post_id=306. This magicJack 30-Day Money Back Guarantee is for magicJack Devices purchased directly from magicJack.com. If you purchased your magicJack at a retailer, we recommend that you adhere to the retailer’s return policy and return the device to the retailer with your original packaging and receipt. Subject to our applicable terms and conditions, laws and regulations, located here: help.magicjack.com/faq/saps/.
*Pricing does not include shipping and handling, taxes or other applicable fees. Transfer of your existing phone number, where available, requires a one-time processing fee.
Magic jack price
Put savings back into your pocket. Take advantage of the following offers: 1 YEAR PLAN $ 43 3 YEAR PLAN $ 109 5 YEAR PLAN $ 150
After your initial service ends, continue using your magicJack with our low cost plans. All plans include unlimited calling, voicemail, call forwarding, automated call screening, call blocking, and much more!Not an existing customer? magicJack offers unlimited calling using your high-speed internet. 12 months+ service are included for FREE + other great features. For more info, click HERE. Renewal information for magicIN or magicOUT one-way subscriptions: After the initial 15-month term of one-way subscription ends, the subscription service will be auto-renewed to the 1-year plan for $38. To upgrade to the two-way subscription, a one-time $10 change service fee will be applied for the two-way service selections.
Exclusive Announcements and offers.THE APP DOES NOT PROVIDE ANY EMERGENCY CALLING OR TEXTING CAPABILITY. You are responsible for obtaining or accessing third party products and services required to use the Services (such as a compatible smart phone or tablet and high-speed internet access) and for paying any fees for such third-party products and services.
Calling and Texting Restrictions. Calling to numbers within the United States and Canada, and texting and other services provided by magicJack®, are based on normal, non-excessive use. If we become aware of unreasonably excessive use of the Services, including but not limited to, usage that is extraordinarily greater than the average customer usage, or calling more than 50 different telephone numbers per day, or forwarding calls from your App for longer than a two week consecutive period, or systematic or intentional misuse, we reserve the right, in our sole discretion, to terminate your use of the App and Service immediately, and you will not be entitled to get a refund of Fees you may have paid to us. Calling does not include calls to Alaska or the Yukon and Northwest Territories of Canada or calls to non-8YY calling card, platform, conference or chat lines, for which additional fees will apply. Porting an existing phone number is subject to an additional fee, and may not be available for all numbers. Annual and monthly fees quoted do not include initial purchase of magicjack device or devices (which includes 1 year of service) or shipping, administration and regulatory fees and taxes as applicable. magicJack is not a substitute for traditional landline service. Subject to our applicable terms and conditions, laws and regulations, located here: help.magicjack.com/faq/saps.
Money Back Guarantee. The magicJack 30-Day Money Back Guarantee ensures your complete satisfaction. If, for any reason, you wish to cancel service within 30 days of the date you order your Device, we will refund your money if the terms of our Money Back Guarantee are satisfied, including without limitation your completion of an RMA and payment of return shipping costs. Terms of the Money Back Guarantee are available at help.magicjack.com/faq/support/billing-payment/returns-exchanges-replacements/. This magicJack 30-Day Money Back Guarantee is for magicJack Devices purchased directly from magicJack.com. If you purchased your magicJack at a retailer, we recommend that you adhere to the retailer’s return policy and return the device to the retailer with your original packaging and receipt. Subject to our applicable terms and conditions, laws and regulations, located here: help.magicjack.com/faq/saps.
*Pricing does not include shipping and handling, taxes or other applicable fees. Transfer of your existing phone number, where available, requires a one-time processing fee.
Ooma vs magicJack: Price & Features Comparison 2024
Struggling to choose between Ooma and magicJack? We tell you which has the cheapest prices and best VoIP features.
Written by Jack TurnerDecember 27, 2023
Our content is funded in part by commercial partnerships, at no extra cost to you and without impact to our editorial impartiality. Click to Learn More
Our research shows that Ooma is better than magicJack, thanks to its larger feature catalog, robust customer support, and popularity amongst users. This isn't to say magicJack shouldn't be the top choice for all businesses, though.
With a rock-bottom starting price of $1.99 per month, magicJack is a cost-effective option for solo entrepreneurs and teams under five with fairly basic VoIP needs. However, you'll likely end up paying more for additional capabilities down the line, and it's VoIP features and customer support lags behind the competition, making it less suited to growing businesses than Ooma.
Ooma also frequently offers low-cost package deals, including hardware bundles along with the VoIP software, which is helpful if you're a small business with a smaller budget.
Read on to see exactly what you get with each provider, and to find out which will suit your business best. Or, cut to the chase and get a VoIP price quote now to make sure you get the best deal for your business.
While some may argue that this annual fee adds to the overall cost of the MagicJack, it is still significantly cheaper compared to traditional phone plans offered by major providers. These providers often charge much higher monthly fees and come with additional costs such as activation fees and long-term contracts. In contrast, the MagicJack comes with no hidden fees and no long-term commitment.
Ooma vs magicJack: Which VoIP Service Is Better?
Side-by-side, it's easy to see that Ooma offers more features than magicJack, as well as other factors that may sway the undecided, such as international call rates and 24/7 support.
0 out of 0The typical lowest starting price. The lowest price available for your business will depend on your needs.
Best For Free Trial Contract length Call rates RECOMMENDEDOoma
MagicJack
Overall customer experience
Short term, low cost
Free to the U.S., Mexico, Canada and Puerto Rico, charges apply for other countries.
Free to the U.S. and Canada, charges apply outside.
On this page:
Looking for the best value?Moreover, the MagicJack offers a range of features that are typically found in more expensive phone services. These features include voicemail, call waiting, caller ID, call forwarding, and conference calling. The device also allows users to make international calls at lower rates compared to traditional phone services. Furthermore, the MagicJack provides the convenience of being portable, as it can be easily connected to any computer or phone through a USB port. This means that users can make and receive calls anywhere as long as they have an internet connection. Overall, the price of the MagicJack makes it an affordable option for those in need of a reliable phone service. Despite the additional annual fee after the first year, it still offers significant savings compared to traditional phone plans. The range of features and portability of the device further add to its appeal, making it a popular choice for budget-conscious consumers..
Reviews for "MagicJack: An Affordable Option for Home Phone Service"
1. John - 2 stars - I was initially attracted to the low price of the Magic Jack, but soon realized that you truly get what you pay for. The call quality is terrible, with frequent dropped calls and static-filled conversations. The customer service is also abysmal, as I've been on hold for hours just to speak to a representative who couldn't even solve my issue. Save your money and invest in a more reliable and reputable phone service.
2. Emily - 1 star - I had high hopes for the Magic Jack due to its affordable price, but I was sorely disappointed. The device itself is flimsy and constantly disconnects from the internet, making it nearly impossible to use for calls. The call quality is also unsatisfactory, with echoes and delays making conversations frustrating. Additionally, the lack of customer support is frustrating, as there is no one readily available to assist with any technical issues. I would not recommend the Magic Jack to anyone seeking a dependable phone service.
3. Sarah - 3 stars - While the price of the Magic Jack is undeniably low, there are several drawbacks that make it difficult for me to recommend. The call quality is mediocre, with occasional dropped calls and inconsistent sound. The setup process was also frustrating and time-consuming, requiring multiple attempts before successfully activating the device. On the positive side, the portability of the Magic Jack is convenient, allowing me to make calls from different locations. Overall, I would suggest exploring other options before settling for the Magic Jack.
MagicJack: An Affordable VoIP Solution for International Calling